Think of how often you call a business and listen to their voice mail greeting only to find out you need to hang up and redial a different phone number to reach the person or department you wanted to talk to. It’s pretty frustrating! That frustration is compounded if the greeting lists a different number for each person or department on the menu.
Let’s face it, texting has become another accepted form of communication! It is not only the preferred method of chat between teens, businesses have figured out out how to incorporate it into their overall solution to accommodate the “immediate gratification” needs of their customers.
Finding the right balance between using a professional phone system in your practice and remaining HIPAA complaint can sometimes be difficult. Having a phone system to take calls in your office is both professional and efficient, however, there are problems that may arise due to privacy issues.