I was given a referral to a church today that has a newer phone system. Their main complaint was that it was too complex and that a technician had to come to the office every time they wanted to make any changes. Like most organizations, they do not have the time, nor do they want to dedicate staff to learn phone system programming. I have heard this over and over again.
Think of how often you call a business and listen to their voice mail greeting only to find out you need to hang up and redial a different phone number to reach the person or department you wanted to talk to. It’s pretty frustrating! That frustration is compounded if the greeting lists a different number for each person or department on the menu.
Let’s face it, texting has become another accepted form of communication! It is not only the preferred method of chat between teens, businesses have figured out out how to incorporate it into their overall solution to accommodate the “immediate gratification” needs of their customers.