Phone books are becoming a thing of the past. They are being replaced by online directories and local business listing web sites. So, is it still important to have your phone company list your business phone number? And does every phone company list your phone number?
Phone systems have limitations that may choke a small business. During normal call situations a small business phone system should be capable of handling several calls at once. If the system can't manage more than a couple of calls then the system may be loosing customers.
We have a new client whose phone service provider is Suddenlink. She needed calls to be answered if her line was busy or she did not answer after 4 rings. In order for our Virtual Receptionist to go live the client had to add change the Basic Call Forwarding to No Answer Call Forward with Suddenlink.
Do you know how many calls you are missing? If you line is busy and someone gets your voice mail do you get notified? We have a new feature for our clients, Hang Up Notification. This new feature will send an email to you, as if the caller had left a message.
Small offices with only a hand full of phones and phone lines have the challenge of how much phone system will be right for them. Buy too much and you waste money, buy to little and you don't get the features that you need.