Phone systems have limitations that may choke a small business. During normal call situations a small business phone system should be capable of handling several calls at once. If the system can't manage more than a couple of calls then the system may be loosing customers.
I was chatting with a small business owner at a chamber mixer last week and she asked "How do I get listed on Google Places?" I suggested that she get a virtual business telephone number from All Call Technologies and have it listed. Listing her telephone number would get her business added to Google Places, Yahoo Local, Merchant Circle, YP.com, Superpages.com, Yelp.com and many others.
Do you know how many calls you are missing? If you line is busy and someone gets your voice mail do you get notified? We have a new feature for our clients, Hang Up Notification. This new feature will send an email to you, as if the caller had left a message.
Small business phone systems quite often fall short when handling calls after a business is closed. They do not give the caller options to efficiently resolve the issue they are calling for. For some offices a simple voicemail will suffice for most of the calls. The caller can hear the office hours and leave a general voice message that someone will check in the morning.
Small offices with only a hand full of phones and phone lines have the challenge of how much phone system will be right for them. Buy too much and you waste money, buy to little and you don't get the features that you need.