We can all pretty much agree on that, right? Having to call someone at 11pm to unclog a toilet is not fun. But turning a tenant’s call for maintenance into a productive experience will go a long way in improving their overall satisfaction. It may even become a selling point for prospective tenants!
Your manager steps out of the office to go across the property, then the phone rings with a new tenant on the line. So, the manager may have forwarded the office line to their cell phone…or not. IF they have not forwarded the line, what does the caller hear? A voice mail greeting to leave a message?
Have you had problems making a selection in a phone menu or phone tree? Or perhaps entering a password when you call into your voice mailbox? It could be that some portion of your call is going through a VoIP circuit and it is not passing the tones from your phone cleanly.