Your manager steps out of the office to go across the property, then the phone rings with a new tenant on the line. So, the manager may have forwarded the office line to their cell phone…or not. IF they have not forwarded the line, what does the caller hear? A voice mail greeting to leave a message?
We can all pretty much agree on that, right? Having to call someone at 11pm to unclog a toilet is not fun. But turning a tenant’s call for maintenance into a productive experience will go a long way in improving their overall satisfaction. It may even become a selling point for prospective tenants!