I have a physician client who was going on vacation. She asked another physician to cover her urgent calls while she was gone. She sent me the info I thought I needed the physicians name, her cell phone number and the cell phone carrier. The carrier is Republic Wireless.
It’s hard to believe we’ve been in business for 10 years! It doesn’t seem that long ago that Rebecca and I made that “leap of faith” decision to start a small company. Having both come from corporate backgrounds, there was a lot to learn about a wholly different business environment…and starting from scratch!
I'm sure that most of the voice mail messages you receive are not urgent. For those you may have a regular process to check them when you have time or at prescribed intervals. But when someone leaves an urgent message do you have a special process to alert you and respond?
Just before I started to dial 911 I got a call from someone from the apartment complex. I explained the situation and they would have to call someone to come over. It took 2 hours to get the water turned off that night.
This new feature called Dial Through makes it easy to return calls by simply pressing the pound key after listening to a voice message. The system will automatically dial the person who called from the caller ID that was supplied. No more hanging up and redialing.