Their new phone system was working perfectly but their phone lines were still being overloaded at peak times. Our system had been setup with the old phone system to take calls when their office lines were busy or not answered. The new phone system still could not handle the peak times.
Forwarding calls from your office to a live answering service should include a menu between your office and the live service.
Can you believe it's already the middle of December? This year has flown by. It's time to get your holiday greetings programmed in your voice mail or virtual receptionist. For those who are using our Virtual Receptionist with multiple greetings the system will automatically play your holiday out of office greeting on December 25th and January 1st.
I was contacted by an office manager for a doctors office and she was trying to figure out how to add an auto attendant to the office phone system. She had many quotes for new office equipment and all much too expensive and complex for their needs. After talking for a few minutes we had just the solution she needed without changing her equipment.
If you have a voice mail that asks callers to leave information but sometimes they don't tell you what you need then a Voice Form may be the solution. Callers will hear an introduction message then the first question. They record that answer then press 0
I was given a referral to a church today that has a newer phone system. Their main complaint was that it was too complex and that a technician had to come to the office every time they wanted to make any changes. Like most organizations, they do not have the time, nor do they want to dedicate staff to learn phone system programming. I have heard this over and over again.