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The benefits of incorporating an automated phone system in your office are many, but sometimes it’s hard to find the right phone system for you. There are many factors in deciding which system is right for you.
You most likely have questions concerning what an auto attendant actually does. In short, an auto attendant allows callers calling into your business to be automatically routed or transferred to a desired location. An example of this would be transferring a potential client to different departments such as sales, customer service, or the manger on duty.
Give your caller options immediately when they call to reach the person or department they want or get the information about your business they need.
If you operate under the set of compliance measures set forth by the Health Insurance Portability and Accountability Act (HIPAA), it may be time to take a look at investing in a HIPAA compliant phone service.
One of the major benefits of adding an auto attendant phone system is that it allows companies, especially small companies that are experiencing growth, to manage all incoming business call in an efficient manner. This will help free up other personnel in your office to perform other duties and allow callers to be directed and routed to the correct department or area of your business with ease.
Now you can have a live chat with customers and prospects using your voice phone number just like your cell phone. Engage your customer in a new way with more flexibility than traditional cell phone texting.