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Articles about business phone systems, services and updates on new features.

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You most likely have questions concerning what an auto attendant actually does. In short, an auto attendant allows callers calling into your business to be automatically routed or transferred to a desired location. An example of this would be transferring a potential client to different departments such as sales, customer service, or the manger on duty.

She told me that she had a few objections to the auto attendant. A couple of people said they "always like to reach a person" and she said "that's the beauty of this, that they do." One button reaches her office. One button reaches her claims service.

If you operate under the set of compliance measures set forth by the Health Insurance Portability and Accountability Act (HIPAA), it may be time to take a look at investing in a HIPAA compliant phone service.

Thousands of 2 and 4-line phone systems in small offices need more than the built-in voice mail. But how does it get setup?

Now you can have a live chat with customers and prospects using your voice phone number just like your cell phone. Engage your customer in a new way with more flexibility than traditional cell phone texting.

 

The menu for your office auto attendant phone tree these five basic operational features included to make it easy for your callers to navigate and reach the person or department they need.

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We work with many different professions, here are a few. Jump to the page of your profession to get ideas on how an All Call Technologies system might work for you.