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The first thing a potential client hears will be the voice on the other end of the line, therefore, it stands to reason that that voice should be prompt, courteous, and professional. If you have been looking into an auto attendant specifically in the medical field, then there are a few things you need to know before making your decision.
One of the major benefits of adding an auto attendant phone system is that it allows companies, especially small companies that are experiencing growth, to manage all incoming business call in an efficient manner. This will help free up other personnel in your office to perform other duties and allow callers to be directed and routed to the correct department or area of your business with ease.
The benefits of incorporating an automated phone system in your office are many, but sometimes it’s hard to find the right phone system for you. There are many factors in deciding which system is right for you.
You most likely have questions concerning what an auto attendant actually does. In short, an auto attendant allows callers calling into your business to be automatically routed or transferred to a desired location. An example of this would be transferring a potential client to different departments such as sales, customer service, or the manger on duty.
Give your caller options immediately when they call to reach the person or department they want or get the information about your business they need.
If you operate under the set of compliance measures set forth by the Health Insurance Portability and Accountability Act (HIPAA), it may be time to take a look at investing in a HIPAA compliant phone service.