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Choosing the Right Auto Attendant for Your Medical Office

If you have been looking into an auto attendant for your medical office there are a few things you need to know before making your decision.

If you’re the office manager for a doctor’s office, or the actual doctor, then you are probably interested in cost effective method of making sure all calls coming into the practice are beings answered. The amount of patients you have or are trying to attain can definitely have an increased effect on the amount of phone calls you receive on a given day. There are so many things to coordinate from initial appointments, check-ups, and follow-ups, that some practices have grown to the point where an auto attendant designed to handle this type of volume is necessary.Medical office voice system

The last thing you want is having phone calls go unanswered, or even worse, having phone calls being answered unprofessionally. The first thing a potential client hears will be the voice on the other end of the line, therefore, it stands to reason that that voice should be prompt, courteous, and professional. If you have been looking into an auto attendant specifically in the medical field, then there are a few things you need to know before making your decision.

We have listed below some important things to consider when choosing the right medical auto attendant service for you:

  • Keep your Patients in Mind- When choosing the right system, remember who this will be affecting. Although auto attendants work great for organization, saving time, and money, you need to keep in mind how this will affect patients calling in. Thankfully, auto attendants make the entire process of directing patients to the correct department extremely easy.
  • Think about Structure- You will need to keep in mind the number of departments in your office and how you would like calls to be directed. Is it beneficial to have an option for appointments, prescriptions, and billing or specific physicians? These are important factors to consider when making your decision.
  • Is the service HIPAA Compliant- If you work in the medical field, then you know how important it is to keep your patients’ information safe. Does the company you choose have HIPAA compliant options specifically designed for doctors’ offices?

  • Will it integrate with your equipment and phone service- Many systems will require you to replace your office equipment and/or your phone company.

Choosing the right phone service for you isn’t necessarily easy, especially when working in the medical field. But doesn’t mean that it has to bee too difficult. Remember to do your research and then make an informed decision.

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