Greg was a guest on Practice of the Practice Podcast
Just before I started to dial 911 I got a call from someone from the apartment complex. I explained the situation and they would have to call someone to come over. It took 2 hours to get the water turned off that night.
We can all pretty much agree on that, right? Having to call someone at 11pm to unclog a toilet is not fun. But turning a tenant’s call for maintenance into a productive experience will go a long way in improving their overall satisfaction. It may even become a selling point for prospective tenants!
Can you believe it's already the middle of December? This year has flown by. It's time to get your holiday greetings programmed in your voice mail or virtual receptionist. For those who are using our Virtual Receptionist with multiple greetings the system will automatically play your holiday out of office greeting on December 25th and January 1st.
Your manager steps out of the office to go across the property, then the phone rings with a new tenant on the line. So, the manager may have forwarded the office line to their cell phone…or not. IF they have not forwarded the line, what does the caller hear? A voice mail greeting to leave a message?
Forwarding calls from your office to a live answering service should include a menu between your office and the live service.