Let’s face it, texting has become another accepted form of communication! It is not only the preferred method of chat between teens, businesses have figured out out how to incorporate it into their overall solution to accommodate the “immediate gratification” needs of their customers.
She told me that she had a few objections to the auto attendant. A couple of people said they "always like to reach a person" and she said "that's the beauty of this, that they do." One button reaches her office. One button reaches her claims service.
Once again I got a call from a business owner who lost his business phone number. He had been in an office suite and was using their phone and advertising their phone number for his business. He left their office and found out that he could not take his number with him!