I was contacted by an office manager for a doctors office and she was trying to figure out how to add an auto attendant to the office phone system. She had many quotes for new office equipment and all much too expensive and complex for their needs. After talking for a few minutes we had just the solution she needed without changing her equipment.
If you operate under the set of compliance measures set forth by the Health Insurance Portability and Accountability Act (HIPAA), it may be time to take a look at investing in a HIPAA compliant phone service.
Let’s face it, texting has become another accepted form of communication! It is not only the preferred method of chat between teens, businesses have figured out out how to incorporate it into their overall solution to accommodate the “immediate gratification” needs of their customers.
She told me that she had a few objections to the auto attendant. A couple of people said they "always like to reach a person" and she said "that's the beauty of this, that they do." One button reaches her office. One button reaches her claims service.
Salons and spas need calls to the main business number forwarded to the independent entrepreneurs who rent space and use their cell phones. Using a phone tree menu will make this work.
Even offices that sell the same product or service as another will need to have their system customized for success. Owners must take into consideration these factors when implementing an Auto Attendant