Once again I got a call from a business owner who lost his business phone number. He had been in an office suite and was using their phone and advertising their phone number for his business. He left their office and found out that he could not take his number with him!
Small and medium sized businesses need to have the most efficient operation possible with regard to their phones. Here are 10 reasons why the small office needs to have a Virtual Receptionist.
"Please hang up and call your pharmacy. They will contact us on your behalf if necessary..." This single phrase was the response to 70 percent of the calls to a local medical office I setup this past week. The physician in the office told me her lines (and her staff) were to busy answering the phone and repeating that phrase to take care of patients in the office.
I was chatting with a small business owner at a chamber mixer last week and she asked "How do I get listed on Google Places?" I suggested that she get a virtual business telephone number from All Call Technologies and have it listed. Listing her telephone number would get her business added to Google Places, Yahoo Local, Merchant Circle, YP.com, Superpages.com, Yelp.com and many others.
Routing for IT support calls can be hard to manage. Internal phone systems can direct calls to an extension when someone makes a selection. And it may be able to ring several phones at once so all of the support staff can take turns with calls. But after hours are a different issue. Routing calls to a single phone after hours may not be a good option. Rotating calls to the support staff cell phones is the solution.
Are you looking for a new employee? I have a couple of friends who are Action Coaches and they have their clients setup an Employee Screen Voice Mail number to advertise. This streamlines the initial process of contact and keeps your office from getting flooded with calls.