Have you had problems making a selection in a phone menu or phone tree? Or perhaps entering a password when you call into your voice mailbox? It could be that some portion of your call is going through a VoIP circuit and it is not passing the tones from your phone cleanly.
Finding the right balance between using a professional phone system in your practice and remaining HIPAA complaint can sometimes be difficult. Having a phone system to take calls in your office is both professional and efficient, however, there are problems that may arise due to privacy issues.
I was given a referral to a church today that has a newer phone system. Their main complaint was that it was too complex and that a technician had to come to the office every time they wanted to make any changes. Like most organizations, they do not have the time, nor do they want to dedicate staff to learn phone system programming. I have heard this over and over again.
Employing an auto attendant in your office is a solid strategy in terms of growth for your company or practice. As business starts moving faster and faster, using an auto attendant can allow you to catch every call, every time.
The benefits of incorporating an automated phone system in your office are many, but sometimes it’s hard to find the right phone system for you. There are many factors in deciding which system is right for you.