What Does Your Voice Mail Say About You?
What your callers hear when they get your voice mail makes an impression with them, is your voice mail giving them the impression you want?
When calling a new business you typically expect to speak with someone after a few dial tones. Unfortunately, this isn’t always the case. Sometimes, largely depending on the type and size of the office, you are directed to the voice mail of the business in order to leave a message. The next thing you hear can have a profound effect on how you continue to perceive the business. Is the message professional and courteous? Does the message state a clear call to action?
There are many factors that go into crafting a great voice mail. When looking into Auto Attendant Technology, it is also noteworthy to look into how your greeting sounds to your customers. Your voice mail greeting should sound clear, give a consistent tone and message, and sound very professional to your caller. Your greeting should never give the impression to the caller that you’re working out of your mother’s basement and that your company is not legitimate.
Some benefits of employing a professional voice mail service include:
- Never Getting a Busy Signal- We are past the age of busy signals. If all phone lines are tied up, a customer expects to be directed to a voice mail feature rather than hear a busy signal. In short, busy signals were left behind in the 20th century.
- Forward Important messages via email- If there is a pressing matter at hand or something that is a cause for concern, don’t wait to listen to the voice mail. Get important information and the ability to forward it to others via email with a professional voice mail service.
- Archive Messages Digitally- Saving that important message doesn’t need to always be on the voice mail system. Think about archiving the message on your computer for quick access.
Have we gotten you to think about how your voice mail outgoing greeting sounds to your customers? A professional voice on the other end of the line can go a long way.
Contact us today to learn more!