It all starts with your business phone number.

If you have a business phone number already we can port that number to our service. If you need a new phone number we can get you a new local business phone number almost anywhere in the US. Or if you have a land line that you use we can setup our service to work with your existing office line.

The Virtual Receptionist.

The Virtual Receptionist is the main "control" piece for your cloud system. This has the main menus/greetings and the options to reach you and your staff/colleagues.

Menus/Greetings your clients will hear when they call.

The scripts for the greetings are the key to the system, we have to program the system to do what the greetings are telling callers. We get information from you about you and your business then write the scripts for the greetings. You'll edit them as you like and send them back. We record the greetings and program the system for you.

We typically write the main menu/greetings for days, after hours and holidays then program the system to play them automatically. Other greetings for appointments, new clients, address & directions can be added.

Of course we add the legal phrase where appropriate "If this is an actual emergency hang up and dial 911..." and/or your local crisis line number.

Solo practitioners or groups.

Our system works for solo practitioners as well as groups of clinicians. For the individual clinician our Virtual Receptionist will usually be all you'll need.

For groups you start with the Virtual Receptionist then add modules for each clinician to expand the system to the size you need.

Expand the cloud system for groups with modules.

To expand the system for groups we add modules. Modules have the features each person needs to personalize their part of the cloud system. They have:

• Voice mail
• Personalized outgoing greetings we record initially but you call in and personalize your outgoing greeting
• Call routing to cell phone or home phone
• Call Announce/Call Whisper
• HIPAA Compliant Voice Mail to Email
• Call return/dial through showing your business number on the outbound call
• Scheduling for call management and voice messaging

What's it sound like?

We have an operating system setup for you to call right now and find out. Dial 208-321-5530 to hear an actual system. Call at different times of the day to hear the greetings and functions change.

HIPAA Compliant Voice Mail to Email

Voice messages are delivered to your email as WAV, WMA or MP3 audio attachments. To comply with HIPAA regulations the file is encrypted and password protected to ensure privacy during transmission. To hear your voice message click on the attachment, enter the password and click the file. A Business Associate Agreement will be supplied.

Call Announce/Call Whisper

Call Announce/Call Whisper is our most popular feature, it alerts you to a business call before being connected and will give you the option to be connected or let the caller go to voice mail. The caller listens to music as the system dials your phone. When you answer you hear "There is a call for (Your Name), press one to be connected or press two to send the caller to voice mail." If you can take the call press one and start talking. If you are not able to take the call press two or hang up and the system will ask the caller to leave a message. A major benefit to the Call Announce/Call Whisper is that your caller will not hear your personal cell phone voice mail or leave a message there! Your caller only hears your professional business outgoing greeting.

* Activation:

Activation fee starts at $55 and will be included on first invoice. Port existing number $25 one time fee.

Our Auto Attendant Virtual Receptionist is designed for the solo practitioner to control your incoming calls and provide an outbound caller ID to keep your cell phone number hidden.

• Professional greetings for day, after hours and holidays
• After hours urgent call forwarding to on call physician without caller redialing
• Calls to physicians cell phone identified using Call Announce/Call Whisper
• Hear actual voice message from patient on your computer with HIPAA Compliant Voice Mail to Email
• Add an Urgent Call Module for special call routing and message notification

Do you already have an office land line number?

No problem, our Backup Attendant Virtual Receptionist will integrate with your current equipment and phone company to give you the control you need.
Add staff or partners easily!
Callers have options to reach any of your staff or partners cell phones. Options within modules allow customization for each person for Call Announce/Call Whisper, Voice Mail to Email with HIPAA Compliant Encryption and Urgent Call Notification.

The Virtual Receptionist includes:

• Local telephone number or port* your existing number - Forward your office line or use as your Virtual Office number
• Virtual receptionist with multi option menus (Menus for departments or staff)
• Multiple outgoing greetings/menus for time appropriate play (Day, After hours and Holidays)
• Informational greetings play from menu selection (Hours, web address, directions, etc)
• Up to 5 simultaneous calls
• 500 minutes then 4.9¢ per minute

Options:

• Additional personal voice mailboxes $10 per month/$10 activation
• Urgent Call Module $10 per month/$10 activation
• Additional 1000 minutes $20 per month
• Spell By Name Directories $10 per month/$20 activation (requires personal mailbox for each member of directory)

* Activation:
Activation fee starts at $60 and will be included on first invoice. Port existing number $25 one time fee.

HIPAA Compliant Voice Mail to Email

Voice messages are delivered to your email as WAV, WMA or MP3 audio attachments. To comply with HIPAA regulations the file is encrypted and password protected to ensure privacy during transmission. To hear your voice message click on the attachment, enter the password and click the file. Add HIPAA Compliant Voice Mail to Email encryption $5 per month per mailbox. A Business Associate Agreement will be supplied.

Call Announce/Call Whisper

Call Announce/Call Whisper is our most popular feature, it alerts you to a business call before being connected and will give you the option to be connected or let the caller go to voice mail. The caller listens to music as the system dials your phone. When you answer you hear "There is a call for (Your Name), press one to be connected or press two to send the caller to voice mail." If you can take the call press one and start talking. If you are not able to take the call press two or hang up and the system will ask the caller to leave a message. A major benefit to the Call Announce/Call Whisper is that your caller will not hear your personal cell phone voice mail or leave a message there! Your caller only hears your professional business outgoing greeting.

Urgent Call Module

Callers can have the option to reach you or your staff in urgent situations (Callers with life threatening situations instructed to call 911). This module can have special call routing trying up to 6 different phones to reach a live person on your staff. Then if no one can take the call the system will take a message and start a Cascading Notification. The Cascade can include:

• SMS Text to up to 8 cell phones
• Voice Delivery - system will call up to 8 different phones
• Voice or digital pager

Repeat any option in the cascade with interval between steps.

Your real estate business will sound professional and be more efficient.

Clients and prospects can reach you and your staff easliy!

Your Real Estate Virtual Receptionist will answer your calls with a professional greeting and give your callers options to reach you and all of your staff. Your custom menus can have staff names or departments (Buyers agent, sellers agent, etc.). Floor and on call agents can be changed manually or add modules to create an automatic rotation.

• No need to manually forward and un-forward phones
• Professional greetings for day, after hours and holidays
• Hear actual voice message on your computer

Dial Through

Make calls or return messages from your voice mailbox. Call into your voice mailbox from any phone to make calls back to tenants. Your business number will be shown as the caller ID when dialing through our system.

Add modules to:

• Add staff or partners
• Separate buyers and sellers messages for agents
• Track call activity to agents

Your phone is the "front door" to your business. You need to make a great impression every time you get a call. If your lines are busy or you can't answer the phone, what does your caller hear and what options do they have? With an All Call Technologies Medical Office Answering Service they hear a professional greeting, then have the options you control, to reach you at your current location, to leave you a message or hear information about your business.

Give your patients the care they need even when your lines are busy!

When your patients call you give them the best service possible, but if your lines are busy or you don't get to the phone in time what do they experience? Give them the best, no hassle experience with our Medical Office Answering Service.

Our service integrates with your existing equipment and phone service provider to manage your calls. Giving your patients the options they want if you can't take their call personally. Your calls are forwarded to us when your phone lines are busy or you don't answer. Then your patient will hear a custom greeting appropriate for the time of day.

* Activation & Inclusions

• The system includes the main Virtual Receptionist.
• Backend access for on call physician to return voice messages showing business caller ID.
• Call Announce for calls going to on call physician.
• Cascading Notification for Urgent After Hours Messages
• Requires signing Business Associate Agreement.
• Includes 500 minutes then $.05 per minute

Just the service your office needs when your staff are all busy and they can't answer a call. Your patients will hear a professional greeting and have options that regular voice mail does not offer. And after hours your callers will hear a different greeting and be able to reach you if they have an urgent situation.

Voice messages are delivered as WAV files attached to an email. The attachments are encrypted and password protected for HIPAA compliance. Listen to the message on your computer or call in to retrieve the message.

• No need to manually forward and un-forward phones
• Professional greetings for day, after hours and holidays
• After hours urgent call forwarding to on call doctor without caller redialing
• Calls to on-call doctor identified using Call Announce/Call Whisper

Calls answered on the first ring! Your patient is never put on hold or hung up on!

 The medical office system includes:

Medical Office

Your patients will have the options they need when they call your office and you can't take the call. Urgent calls can be routed to your on call doctor without having your patient redial. Separate appointment, billing and physician Voice Mail messages.

Medical Office Virtual Receptionist Details

Apartment Complex

Separate leasing and maintenance voice messages. Leasing voice mails are emailed to the leasing staff. Maintenance receives notification via pager, cell phone or the system can call any phone to deliver the message. Prospective tenants hear about your community amenities, directions or office information.

Apartment Complex Virtual Receptionist Details

Insurance Office

When your clients call they may need help from your claims service, auto club or towing, this system allows them to get directly to the person they need without hanging up and redialing. Voice messages are delivered to your staff via email and SMS cell phone notification sent if urgent.

Insurance Office Virtual Receptionist Details

Property Management

Separate voice messages for staff by location or type of property (SF homes, Condos, Mobile Homes), showings and maintenance. Streamline your office and cell phone messaging to improve efficiency.

Property Management Virtual Receptionist Details