TF - 877-659-4999
Office - 208-685-2900
Custom Voice Services
Calls are always answered on the first ring and never put on hold!
- No need to manually forward and un-forward phones
- Professional greetings for day, after hours and holidays
- Maintenance messages sorted urgent vs. non urgent
- Urgent messages delivered immediately to maintenance technicians pager, cell phone or home phone
- Hear actual voice message from tenant with Voice Mail to Email
- Track call activity to agents and maintenance
*Activation
A one time setup/activation fee of $55 for basic $40 Virtual Receptionist will be included on the first invoice.
Give your sales staff an equal chance at new clientele!
Spread your customer support calls evenly to representatives!
Send calls to your staff cell phones, office phones or home phones equally for evenly distributed sales opportunity and shared workload for customer service or support staff. Advertise a local phone number and the prospect calls will be evenly distributed to all of your staff. Our Call Rotation will send calls to your staff cell phones, office phones or home phone.
Distribute calls for:
- Sales staff on mobile phones
- Customer service representatives working remotely
- Real estate agents "floor time"
Calls are routed to any phone using our Call Announce feature
- Alerts the staff member that this is a business call
- Prevents the caller from hearing personal cell phone voice mail
- Prevents the caller from leaving a business message on cell phone voice mail
- Calls can be elevated to supervisor if staff does not take the call
- Voice messages, if taken are delivered to email of staff and supervisor
Includes our Virtual Receptionist
- Professional greetings for day, after hours and holidays
- Voice Mail to Email for after hours and holidays
- Unlimited extensions
- Two or three digit extension direct dialing to staff
- Call Activity Reporting via Web Portal
Calls answered on the first ring! Your caller is never put on hold or hung up on!
| Call Rotation 2 person $60* per month! |
$10 per month for each additional person! $10 each activation
Options:
- Additional personal voice mailboxes $10 per month/$10 activation
- Spell By Name Directories $10 per month/$20 activation (requires personal mailbox for each member of directory)
* Activation: A $85 setup/activation fee will be added to the first invoice.
Plan for the future now as your business gets started. The Entrepreneur Voice System gives the new business a professional image from the start. Calls are routed to your cell phone, home or office.
Use a new number that we provide or port* an existing number you have to our service.
The system includes:
- Local number phone number
- Virtual receptionist with multi option menu
- Multiple greetings for time appropriate play (Day, After hours and Holidays)
- Informational greetings play from menu selection (Hours, web address, directions, etc)
- Call routing to office, cell or home phones
- Music on hold as caller is transferred
- Call Screen (records callers name to play to subscriber) OR Call Announce (notify subscriber that this call is a business call)
- Follow Me to route calls through up to six different numbers before going to voice mail
- General voice mailbox
- Voice messages are delivered to up to three email addresses at once
- Voice messages are delivered as WAV, WMA or MP3 audio attachments
- Notifications can be sent when a message is received (Sent as SMS to cell phone, call any phone for voice delivery or cascade notifications)
Options:
- Additional personal voice mailboxes $10 per month/$10 activation
- Add module for receptionist $10 per month/$10 activation
* Activation:
A one time activation fee of $55 is added to the first invoice. One time port fee of $25 to move existing number from another carrier.
Subscribers have access to the Web Portal to:
- Change email addresses
- Change phone numbers
- Change schedules
- Change notifications
- Listen to messages
- Download messages or documents
- Generate call activity reports
When your clients call they are in need of help. Now your phone system will be able to transfer their call directly to the person they need 24 hours a day. They will be able to reach Farmers without hanging up and redialing!
Your clients will be able to:
- Reach Farmers Claims for roadside assistance
- Farmers After Hours Policy Services when renting or purchasing vehicles
- Reach Farmers Billing to make payments
- Reach you on your cell phone, no need to give out your number
- Leave you a voice message, even if your lines are busy!
Callers can reach you on your cell phone when you are out of your office.
- No need to manually forward and un-forward phones
- Professional greetings for day, after hours and holidays
- Messages sorted urgent vs. non urgent
- Urgent messages delivered immediately to agent pager, cell phone or home phone
- Hear actual voice message from client
Callers can reach claims for roadside assistance without redialing!
Backup Attendant
Starting at $40 per month
The Backup Attendant Virtual Receptionist system includes:
- Local number (available in most areas)
- Virtual receptionist with multi option menus (Menus for departments or staff)
- Multiple greetings for time appropriate play (Day, After hours and Holidays)
- Informational greetings play from menu selection (Hours, web address, directions, etc)
- General voice mailbox - Voice Mail to Email
- Up to 3 simultaneous calls
- 500 minutes then 4.9¢ per minute (Ask about our 208 area code unlimited minute plan)
*Activation:
A $55 activation/setup fee will be on the first invoice.
Your Auto Attendant gives caller options immediately when they dial your office.
"I highly recommend them to any small business that needs to manage their inbound calls more efficiently"
David Lupien Farmers Insurance
Callers hear your professional greeting immediately when they call your office and have options
to reach Claims, Billing or your office. No need to have them hang up and dial another number.
Auto Attendant
Starting at $60 per month
The Auto Attendant Virtual Receptionist system includes:
- Local number (available in most areas)
- Virtual receptionist with multi option menus (Menus for departments or staff)
- Multiple greetings for time appropriate play (Day, After hours and Holidays)
- Informational greetings play from menu selection (Hours, web address, directions, etc)
- Three voice mailboxes
- Up to 5 simultaneous calls
- 2000 minutes then 4.5¢ per minute
Options:
- Additional personal voice mailboxes $10 per month/$10 activation
- Spell By Name Directories $10 per month/$20 activation (requires personal mailbox for each member of directory)
- On Call/Urgent Care call center $10 per month/$10 activation
**Activation:
A $85 activation/setup fee will be on the first invoice. Auto Attendant systems require offices to have more than one office line for best operation.
Your virtual receptionist phone system will take calls when you office lines are busy or you don't answer. Your caller will hear a professional greeting and have the options they need.
It works automatically to improve your office efficiency and customer service
- No need to manually forward and un-forward phones
- Professional greetings for day, after hours and holidays
- Messages sorted urgent vs. non urgent
- Urgent messages delivered immediately to agent pager, cell phone or home phone
- Hear actual voice message from client
The Virtual Receptionist System Includes:
- Local number (available in most areas)
- Virtual receptionist with multi option menus (Menus for departments or staff)
- Multiple greetings for time appropriate play (Day, After hours and Holidays)
- Informational greetings play from menu selection (Hours, web address, directions, etc)
- General voice mailbox
- Up to 5 simultaneous calls
- 500 minutes then 4.9¢ per minute (Ask about our 208 unlimited minute service)
Options:
- Additional personal voice mailboxes $10 per month/$10 activation
- Spell By Name Directories $10 per month/$20 activation (requires personal mailbox for each member of directory)
- On Call/Urgent Care call center $10 per month/$10 activation
* Activation:
A one time activation fee of $55 is added to the first invoice.