TF - 877-659-4999
Office - 208-685-2900
Custom Voice Services
Calls are only answered when you can't. Then your caller will have options to leave you a message, hear about prescription refills, get directions to your office and other information they may be calling for.
- No need to manually forward and un-forward phones
- Professional greetings for day, after hours and holidays
- After hours urgent call forwarding to on call doctor without caller redialing
- Calls to on-call doctor identified using Call Announce/Call Whisper
- Urgent messages delivered immediately to on call doctors pager, cell phone or home phone
- Hear actual voice message from patient on your computer
Calls answered on the first ring!
Your patient is never put on hold or hung up on!
The medical office system includes:
- Local number for your office line to forward to
- Virtual receptionist with multi option menus (Menus for departments or staff)
- Multiple greetings for time appropriate play (Day, After hours and Holidays)
- Informational greetings play from menu selection (Hours, web address, directions, etc)
- General voice mailbox & one physicians personal voice mailbox
- HIPAA Compliant Voice Mail to Email encryption
Options:
- On Call/Urgent Care call module for routing, messaging, notification and cascade delivery
- Additional personal voice mailboxes $10 per month/$10 activation
- Spell By Name Directories $10 per month/$20 activation (requires personal mailbox for each member of directory)
* Activation:
Activation fee starts at $55 and will be included on first invoice.
Coordinate calls between multiple offices!
Your Multi Office Virtual Phone System can coordinate calls when you move from one office to another during the week! Set your schedule and your patients won't have to leave a message or hang up and redial another number to reach you.
Your leasing business will sound professional and be more efficient. Your owners and tenants will be happier because they will always being able to reach you or leave a message.
Calls answered on the first ring!
Callers are never put on hold!
If you work in an office, your calls forward to your Virtual Receptionist when your lines are busy or you can't answer. If you or your team work from cell phones, your callers would hear a menu of options to choose from. In both scenarios, the caller will hear a professional greeting that is appropriate for the time of day. They will have the options you want them to have, ie. leave a message for leasing or maintenance, or the call can be forwarded directly to a maintenance person or a showing manager.
- No need to manually forward and un-forward phones
- Professional greetings for day, after hours and holidays
- Hear actual voice message from tenant on your computer
Dial Through
Make calls or return messages from your voice mailbox. Call into your voice mailbox from any phone to make calls back to tenants. Your business number will be shown as the caller ID when dialing through our system.
Add modules to:
- Add staff or partners
- Separate tenant’s messages for agents
- Maintenance messages sorted urgent vs. non urgent
- Urgent messages delivered immediately to maintenance technicians pager, cell phone or home phone
- Track call activity to agents and maintenance
The $40 Virtual Receptionist has a $55 setup/activation fee that will be applied to the first invoice. Additional modules are $10 per month each and $10 setup.
Your Virtual Receptionist will have professional outgoing greetings or menus that are appropriate for the time of day. Menus give your clients, other physicians or hospitals the options to reach you on your cell phone, home phone or leave a confidential voice message.
- Professional greetings for day, after hours and holidays
- After hours urgent call forwarding to on call physician without caller redialing
- Calls to therapists cell phone identified using Call Announce/Call Whisper or the system will send your business caller ID to you
- Hear actual voice message from patient on your computer with HIPAA Compliant Voice Mail to Email
- Add an Urgent Call Module for special call routing and message notification
- Return calls through your Virtual Receptionist to show your business caller ID
Add staff or partners easily!
Callers have options to reach any of your staff or partners cell phones. Options within modules allow customization for each person for Call Announce/Call Whisper, Voice Mail to Email with HIPAA Compliant Encryption and Urgent Call Notification.
The Virtual Receptionist includes:
- Local telephone number or port* your existing number - Forward your office line or use as your Virtual Office number
- Virtual receptionist with multi option menus (Menus for departments or staff)
- Multiple outgoing greetings/menus for time appropriate play (Day, After hours and Holidays)
- Informational greetings play from menu selection (Hours, web address, directions, etc)
- Up to 3 simultaneous calls
What's it sound like?
We have an operating system setup for you to call right now and find out. Dial 208-321-5530 to hear an actual system. Call at different times of the day to hear the greetings and functions change.
Options:
- Additional modules/mailboxes $10 per month/$10 activation
- Urgent Call Module $10 per month/$10 activation
- Additional 1000 minutes $20 per month
- Spell By Name Directories $10 per month/$20 activation (requires personal mailbox for each member of directory)
* Activation:
Activation fee starts at $55 and will be included on first invoice. Port existing number $25 one time fee.
HIPAA Compliant Voice Messaging
Voice messages are delivered to your email as WAV, WMA or MP3 audio attachments. To comply with HIPAA regulations the file is encrypted and password protected to ensure privacy during transmission. To hear your voice message click on the attachment, enter the password and click the file. A Business Associate Agreement will be supplied.
Call Announce/Call Whisper
This is our most popular feature, it alerts you to a business call before being connected and will give you the option to be connected or let the caller go to voice mail. The caller listens to music as the system dials your phone. When you answer you hear "There is a call for (Your Name), press one to be connected or press two to send the caller to voice mail." If you can take the call press one and start talking. If you are not able to take the call press two or hang up and the system will ask the caller to leave a message. A major benefit to the Call Announce/Call Whisper is that your caller will not hear your personal cell phone voice mail or leave a message there! Your caller only hears your professional business outgoing greeting.
Urgent Call Module
Callers can have the option to reach you or your staff in urgent situations (Callers with life threatening situations instructed to call 911). This module can have special call routing trying up to 6 different phones to reach a live person on your staff. Then if no one can take the call the system will take a message and start a Cascading Notification. The Cascade can include:
- SMS Text to up to 8 cell phones
- Voice Delivery - system will call up to 8 different phones
- Voice or digital pager
Repeat any option in the cascade with interval between steps.
Your callers will have options to reach you and and your staff from one number. Unlimited extensions allow your Virtual Receptionist to fit your business.
- Professional greetings for day, after hours and holidays
- After hours urgent call forwarding to on call physician without caller redialing
- Calls to therapists cell phone identified using Call Announce/Call Whisper or the system will send your business caller ID to you
- Hear actual voice message from patient on your computer with HIPAA Compliant Voice Mail to Email
- Add an Urgent Call Module for special call routing and message notification
- Return calls through your Virtual Receptionist to show your business caller ID
Add staff or partners easily!
Callers have options to reach any of your staff or partners cell phones. Options within modules allow customization for each person for Call Announce/Call Whisper, Voice Mail to Email with HIPAA Compliant Encryption and Urgent Call Notification.
The Virtual Receptionist includes:
- Local telephone number or port* your existing number - Forward your office line or use as your Virtual Office number
- Virtual receptionist with multi option menus (Menus for departments or staff)
- Multiple outgoing greetings/menus for time appropriate play (Day, After hours and Holidays)
- Informational greetings play from menu selection (Hours, web address, directions, etc)
- Up to 3 simultaneous calls
- Call Transfer, your intake/assistant can receive calls then transfer the call to anyone's voice mailbox in your group
What's it sound like?
We have an operating system setup for you to call right now and find out. Dial 208-321-5530 to hear an actual system. Call at different times of the day to hear the greetings and functions change.
Options:
- Additional modules/mailboxes $10 per month/$10 activation
- Urgent Call Module $10 per month/$10 activation
- Spell By Name Directories For large groups, no additional cost (requires personal mailbox for each member of directory)
* Activation:
Activation fee starts at $75 and will be included on first invoice. Port existing number $25 one time fee.
HIPAA Compliant Voice Messaging
Voice messages are delivered to your email as WAV, WMA or MP3 audio attachments. To comply with HIPAA regulations the file is encrypted and password protected to ensure privacy during transmission. To hear your voice message click on the attachment, enter the password and click the file. A Business Associate Agreement will be supplied.
Call Announce
This is our most popular feature, it alerts you to a business call before being connected and will give you the option to be connected or let the caller go to voice mail. The caller listens to music as the system dials your phone. When you answer you hear "There is a call for (Your Name), press one to be connected or press two to send the caller to voice mail." If you can take the call press one and start talking. If you are not able to take the call press two or hang up and the system will ask the caller to leave a message. A major benefit to the Call Announce/Call Whisper is that your caller will not hear your personal cell phone voice mail or leave a message there! Your caller only hears your professional business outgoing greeting.
Urgent Call Module
Callers can have the option to reach you or your staff in urgent situations (Callers with life threatening situations instructed to call 911). This module can have special call routing trying up to 6 different phones to reach a live person on your staff. Then if no one can take the call the system will take a message and start a Cascading Notification. The Cascade can include:
- SMS Text to up to 8 cell phones
- Voice Delivery - system will call up to 8 different phones
- Voice or digital pager
Repeat any option in the cascade with interval between steps.
The voice solution for the professional property manger. This automated answering service will make your office sound professional and give your callers the options they need when they call.
Call can be forwarded directly to cell phones or use our Call Announce feature to send calls to several cell phones for your team to answer.
- No need to manually forward and un-forward phones
- Professional greetings for day, after hours and holidays
- Hear actual voice message from tenant on your computer
Add modules to:
- Separate prospective tenant’s messages by location for agents
- Maintenance messages sorted urgent vs. non urgent
- Urgent messages delivered immediately to maintenance technicians pager, cell phone or home phone
- Track call activity to agents and maintenance