Think of how often you call a business and listen to their voice mail greeting only to find out you need to hang up and redial a different phone number to reach the person or department you wanted to talk to. It’s pretty frustrating! That frustration is compounded if the greeting lists a different number for each person or department on the menu.
Making an upgrade to a phone system in a small office can be frustrating trying to get the features you need without spending a fortune...on new phone lines!
Complying with HIPAA requires certain procedures in the office but the system still needs to be useful for the staff and the callers.
The first thing a potential client hears will be the voice on the other end of the line, therefore, it stands to reason that that voice should be prompt, courteous, and professional. If you have been looking into an auto attendant specifically in the medical field, then there are a few things you need to know before making your decision.
There are many professions that need to have an option for callers to reach someone when they have an urgent situation. The problem these businesses have is how to do it!
One of the major benefits of adding an auto attendant phone system is that it allows companies, especially small companies that are experiencing growth, to manage all incoming business call in an efficient manner. This will help free up other personnel in your office to perform other duties and allow callers to be directed and routed to the correct department or area of your business with ease.