Their new phone system was working perfectly but their phone lines were still being overloaded at peak times. Our system had been setup with the old phone system to take calls when their office lines were busy or not answered. The new phone system still could not handle the peak times.
When calling a new business you typically expect to speak with someone after a few dial tones. Unfortunately, this isn’t always the case. Sometimes, largely depending on the type and size of the office, you are directed to the voicemail of the business in order to leave a message. The next thing you hear can have a profound effect on how you continue to perceive the business.
If you have a voice mail that asks callers to leave information but sometimes they don't tell you what you need then a Voice Form may be the solution. Callers will hear an introduction message then the first question. They record that answer then press 0
Have you ever heard of receiving voicemail via email? Technology offers some amazing advantages to business owners today, and one of them is giving business owners the option to listen to voice messages through your computer. This allows you to archive, delete, or forward messages with a quick click of the mouse.
The generic voice mail outgoing greeting is just that, generic. Is your business generic? No? Your business is unique and special. Why would someone want to become your customer when they get your voice mail and it's not identifying your business? It's all about your business image!