Have you had problems making a selection in a phone menu or phone tree? Or perhaps entering a password when you call into your voice mailbox? It could be that some portion of your call is going through a VoIP circuit and it is not passing the tones from your phone cleanly.
Just before I started to dial 911 I got a call from someone from the apartment complex. I explained the situation and they would have to call someone to come over. It took 2 hours to get the water turned off that night.
I have a physician client who was going on vacation. She asked another physician to cover her urgent calls while she was gone. She sent me the info I thought I needed the physicians name, her cell phone number and the cell phone carrier. The carrier is Republic Wireless.
It’s hard to believe we’ve been in business for 10 years! It doesn’t seem that long ago that Rebecca and I made that “leap of faith” decision to start a small company. Having both come from corporate backgrounds, there was a lot to learn about a wholly different business environment…and starting from scratch!
I'm sure that most of the voice mail messages you receive are not urgent. For those you may have a regular process to check them when you have time or at prescribed intervals. But when someone leaves an urgent message do you have a special process to alert you and respond?