| What are the advantages to having a Virtual Phone system? |
- Cost Savings: Box phone systems are expensive and will not have the features of a virtual system unless you spend many thousands of dollars.
- Call Handling Volume: Our system handles hundreds of calls per minute.
- Virtual Systems Free-up Office Lines when transferring calls to cell phones or voice mail.
- Scalability: Expansion of a box phone system is expensive and requires a service call from a technician. Virtual system changes only require a call or email to customer service.
- Upgrades: You will have the latest technology as our system is upgraded in the future.
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| How do I set it up? |
| You don't have to! Our services include all of the setup. We will record all of the greetings, program the system to your specifications and contact your phone service provider if necessary to make arrangements for the forwarding to make your system live. |
| What if I already have a "Box" phone system? |
Add features to your system without replacing or expanding the box.
Features like:
- Virtual receptionist
- Live Transfer to voice mail
- Voice mail that is delivered to your email
- After hours call management can enable callers to reach intended party without having to "hang-up and redial." This feature is particularly important for technical support, help lines or after hours property management issues.
- Spell-by-name directories for larger companies allow callers to reach intended parties efficiently.
- On-call rotation gives everyone on the staff an equal chance at fielding a sales call.
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| I'm just starting my business and my cell phone is the best way to reach me: why would you be a better solution? |
| Cell phones are a great communication tool, but they are similar to a "catcher's mitt." Once you receive a call, there is no flexibility. You can't route it, and the caller cannot route themselves to someone else that can assist them if you're unavailable. And once your business starts to grow and you add people to your team, there would be no efficient way to use your cell phone for your main business line. All Call Technologies offers you flexibility right from the start so as your business grows, we grow with you. |
| I'm just starting my business, why do I need to think about the phone numbers I plan to advertise? |
| If there's a chance you'll be changing locations, moving into or out of an office, opening multiple locations, or even moving residentially which would move a home office business line. Answer Idaho can supply you with permanent voice and fax numbers for your business. You can move anywhere in the valley and you don't need to worry about whether your advertised numbers can move with you. |
| Do I have to change my phone number? |
| No. Typically we replace old fashioned answering machines or telephone company voice mail so your business phone number does not change. |
| Do I have to buy new equipment? |
No. There is no equipment to buy, install or maintain.
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| Do I have to get new software? |
Most computers are already loaded with Adobe® Reader software for faxes and some type of media player for the voice messages.
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| Can I get a local phone number? |
Yes. Your business can have new permanent numbers for voice and fax.
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| Can I use an 800 number? |
Yes.
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| Is this a VoIP service? |
Yes and no. We do not provide "dial tone" for VoIP telephones. We do use VoIP for interconnect between our server and our 48 state service area.
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| Will your service work with VoIP? |
Yes. Some services may require extra programming and testing.
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| How do I get my messages? |
All voice messages are accessible from:
- Anywhere you can pick up your email
- Any phone 24/7
- All Call Technologies (Answer Idaho) web portal 24/7
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| How long will you store my voice messages on the your server? |
- Voice Messages Un-played: 168 hours
- Voice Messages Played: 24 hours
More time is available upon request. Clients may store their voice messages on their own computer as long as they'd like. |
| Do I still have to have local phone service? |
We do not supply business or residential "dial tone", you would still use your preferred service provider if you need land line or cell phone service.
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| What about porting numbers? |
All Call Technologies purchases phone numbers to allow clients access to our services. These numbers are owned by Answer Idaho LLC and we retain all rights to them. Numbers may be ported after a client has used that number with our service for a period of one year or more. Existing numbers may be ported into our service and may be ported back out at the client request.
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| Are there any contracts to sign? |
No. All services are on a month to month plan.
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