TF - 877-659-4999
Office - 208-685-2900

Menu-Background.png
Blog
Articles about business phone systems, services and updates on new features.

Setup SMS Text Notification with Republic Wireless

It's not as straight forward as it seems with some cell phone carriers.

I have a physician client who was going on vacation. She asked another physician to cover her urgent calls while she was gone. She sent me the info I thought I needed the physicians name, her cell phone number and the cell phone carrier. The carrier is Republic Wireless.

At that point I'd never heard of them. I found out that the Republic Wireless upstream provider is Sprint. So we programmed the system to send a SMS text notification to the physician's cell phone using the cell phone number. We tested it a few times and it was not working.

I went to the Republic Wireless website and looked at their support documentation. I could not find any info on the problem so I submitted a trouble ticket. After a few hours I received a reply, they had submitted my issue to the customer forum for a solution. I thought this was a little weird but what ever.

After a short time I received a notification that there were a couple of responses to the forum discussion. Carl H responded with:

 Screen Shot Republic Wireless 1 1

Carl was very helpful! He supplied a link to a page of the Republic Wireless Tips & Tricks which addressed the issue.

As it turns out there is a different phone number from Sprint to send SMS texts to a Republic Wireless phone. It is only a one way service, in to a Republic Wireless phone. I followed the link to a page that had the information I needed.

Screen Shot Republic Wireless 2

I sent my client the screen shot of the instructions. She found her Sprint number and sent it to me. I put it in the system and it worked!

Thank you Carl H for your help with this issue!

 

 

What's Your Profession?

We work with many different professions, here are a few. Jump to the page of your profession to get ideas on how an All Call Technologies system might work for you.