Call Screen and Call Announce/Call Whisper, Powerful Features for Optimum Call Routing Solutions
Two powerful solutions with options for your caller and how the call is presented to you.
Call Screen
Call Screen is your personal assistant. The system will ask the caller "Who may I ask is calling." They record their name then the listen to music as the system calls your phone. When you answer you hear "There is a call from (their recorded name). Press one to be connected press two to send the caller to voice mail." You know who is on the line and can take the call or send them to voice mail.
Call Announce/Call Whisper - Our Most Popular Feature
Your caller listens to music as the call is transferred to you. When you answer your phone you hear "This is a call for (your business name). Press one to be connected, press two to send the caller to voice mail." This lets you know that this is a business call and which business the caller is calling for if you have more than one. And if you choose not to take the call or your not available the call can go to another phone (Follow Me - calls try up to six different numbers to reach a live person) or the business voice mail.
Benefits of Call Screen and Call Announce/Call Whisper:
Prevent your business calls from going to your personal voice mail on your cell phone or home phone.
Send calls to several phones in a hunt and the hunt will not be stopped at any of the phones voice mail.
Pre Announce Direct Connect Option
This new option allows you to know that you have a business call then be connected after your customized Pre Announce Greeting. Add the Pre Announce Direct Connect option to the Call Screen or Call Announce feature. When you answer the call you will hear your custom greeting like "This is a call from your television advertisement." Then your caller is connected. You are alerted to anything you need before the caller is connected.
Caller Voice Mail Option
Give your caller the option to leave a message from the start. Add the Caller Voice Mail option to the Call Screen or Call Announce feature. When your caller dials your number they will hear "You have reached (Your name). Press one to be connected press two to leave a message." If the caller selects one the system will do the Call Screen or Call Announce routine you have selected. If they press two they will be able to leave a voice message.
Urgent Calls
The solution for your urgent after hours calls.
Callers don't have to hang up and redial
Clients won't get your personal phone numbers
Non urgent calls go to voice mail and don't get forwarded