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Call Routing
Getting a call to the person the caller wants is the primary objective of All Call Technologies. Routing calls is what we do. Here are articles about how it is done.
Complying with HIPAA requires certain procedures in the office but the system still needs to be useful for the staff and the callers.
The first thing a potential client hears will be the voice on the other end of the line, therefore, it stands to reason that that voice should be prompt, courteous, and professional. If you have been looking into an auto attendant specifically in the medical field, then there are a few things you need to know before making your decision.
One of the major benefits of adding an auto attendant phone system is that it allows companies, especially small companies that are experiencing growth, to manage all incoming business call in an efficient manner. This will help free up other personnel in your office to perform other duties and allow callers to be directed and routed to the correct department or area of your business with ease.
You most likely have questions concerning what an auto attendant actually does. In short, an auto attendant allows callers calling into your business to be automatically routed or transferred to a desired location. An example of this would be transferring a potential client to different departments such as sales, customer service, or the manger on duty.
The menu for your office auto attendant phone tree these five basic operational features included to make it easy for your callers to navigate and reach the person or department they need.
I had a referral from an associate to a doctor who needed a "phone tree". He needed to have a caller make a selection to reach different people in his offices. The phone tree he described started with the basics:
We just finished a Virtual Receptionist system for a real estate team of three women that are specialists in short sales. They needed one central phone number to advertise on their brochures, website, cards and property signs. The number had to give caller the options to reach each of them and rings their cell phone or get information about their business (office location, website, fax number etc.).
Small business phone systems quite often fall short when handling calls after a business is closed. They do not give the caller options to efficiently resolve the issue they are calling for. For some offices a simple voicemail will suffice for most of the calls. The caller can hear the office hours and leave a general voice message that someone will check in the morning.
I spent the evening at a networking event and chatted with a plumber who is loosing business. He knows that potential customers call in the evening but they hang up and don't call him. His office voice mail gives the caller his cell phone number but seldom do people hang up and redial...
We just finished setting up a Call Rotation for a company that has 6 salespeople working on their cell phones. They have had problems making it equitable for all of the staff to get new business from their advertising.
The Problem: You have your business calls coming to your mobile phone, and when a call comes in you don't know if it's a client or friend. The Solutions: Call Screen, Call Whisper or Call Announce are powerful features that alert you to a business call before you are connected...
When you setup your business phone services you may consider the receptionist at the front desk as a key component to the system. She (or he) will screen your calls giving you the option to take the call or not. In an automated phone system a Virtual Receptionist will screen your calls and give you the option of being connected or not in much the same way.
All businesses have a limited number of phone lines coming into their business. Small businesses have only a few so they must be as efficient as possible with what they have. Imagine this scenario, a customer calls your office and asks for you. Your receptionist tells...
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