Give your caller options immediately when they call to reach the person or department they want or get the information about your business they need.

Employing an auto attendant in your office is a solid strategy in terms of growth for your company or practice. As business starts moving faster and faster, using an auto attendant can allow you to catch every call, every time.

You most likely have questions concerning what an auto attendant actually does. In short, an auto attendant allows callers calling into your business to be automatically routed or transferred to a desired location. An example of this would be transferring a potential client to different departments such as sales, customer service, or the manger on duty.

If you operate under the set of compliance measures set forth by the Health Insurance Portability and Accountability Act (HIPAA), it may be time to take a look at investing in a HIPAA compliant phone service.

She told me that she had a few objections to the auto attendant. A couple of people said they "always like to reach a person" and she said "that's the beauty of this, that they do." One button reaches her office. One button reaches her claims service.

The menu for your office auto attendant phone tree these five basic operational features included to make it easy for your callers to navigate and reach the person or department they need.

When a business owner calls and wants to talk about a Virtual Receptionist for his business we help him decide what is best for his business, an Auto Attendant, a Backup Attendant or just voice mail. They work in different ways and solve different problems for each business.

"Please hang up and call your pharmacy. They will contact us on your behalf if necessary..." This single phrase was the response to 70 percent of the calls to a local medical office I setup this past week. The physician in the office told me her lines (and her staff) were to busy answering the phone and repeating that phrase to take care of patients in the office.

I had a referral from an associate to a doctor who needed a "phone tree". He needed to have a caller make a selection to reach different people in his offices. The phone tree he described started with the basics:

We just finished a Virtual Receptionist system for a real estate team of three women that are specialists in short sales. They needed one central phone number to advertise on their brochures, website, cards and property signs. The number had to give caller the options to reach each of them and rings their cell phone or get information about their business (office location, website, fax number etc.).