|
Phone Systems
Articles about phone systems, both client side equipment and virtual PBX or hosted PBX services. Although All Call Technologies does not sell equipment we do integrate our service with existing phone equipment that a client may have. This catagory will also have articles about phone companies and how All Call Technologies works with them.
Give your caller options immediately when they call to reach the person or department they want or get the information about your business they need.
Employing an auto attendant in your office is a solid strategy in terms of growth for your company or practice. As business starts moving faster and faster, using an auto attendant can allow you to catch every call, every time.
When a business owner calls and wants to talk about a Virtual Receptionist for his business we help him decide what is best for his business, an Auto Attendant, a Backup Attendant or just voice mail. They work in different ways and solve different problems for each business.
We have a new client whose phone service provider is Suddenlink. She needed calls to be answered if her line was busy or she did not answer after 4 rings. In order for our Virtual Receptionist to go live the client had to add change the Basic Call Forwarding to No Answer Call Forward with Suddenlink.
Phone systems have limitations that may choke a small business. During normal call situations a small business phone system should be capable of handling several calls at once. If the system can't manage more than a couple of calls then the system may be loosing customers.
Small offices with only a hand full of phones and phone lines have the challenge of how much phone system will be right for them. Buy too much and you waste money, buy to little and you don't get the features that you need.
I have been answering questions on FixYa.com about small office phone systems. Primarily the AT&T and Panasonic 4 line phones. One of the most common issues is integrating the phone with a DSL (Digital Subscriber Line). The phone usually has an intercom problem or lit line when the line is hung up.
I spoke with a business owner today that has been advertising a Google Voice phone number as his business number for a while. He was disappointed to learn that Google does not allow anyone to port their phone number to another service.
Many phone companies have basic call routers called Centrex. They are a very simplified PBX allowing their customers to have basic call routing to phones in an office without having an internal phone system. These Centrex services usually have a single recorded menu and have hard coded call routing to the phones in the office.
The 4 line phone is the workhorse for small offices around the country. This phone is inexpensive, has basic features and reliable. Small offices all over the country use these phones as the simple PBX (Personal Business eXchange) they need to run their business efficiently and inexpensively.
I was given a referral to a church today that has a newer phone system. Their main complaint was that it was too complex and that a technician had to come to the office every time they wanted to make any changes. Like most organizations, they do not have the time...
|
|
O - 208-685-2900 TF - 877-659-4999