This catagory of articles are for business owners to get ideas on use of virtual phone services.
If you operate under the set of compliance measures set forth by the Health Insurance Portability and Accountability Act (HIPAA), it may be time to take a look at investing in a HIPAA compliant phone service.
She told me that she had a few objections to the auto attendant. A couple of people said they "always like to reach a person" and she said "that's the beauty of this, that they do." One button reaches her office. One button reaches her claims service.
Even offices that sell the same product or service as another will need to have their system customized for success. Owners must take into consideration these factors when implementing an Auto Attendant
Once again I got a call from a business owner who lost his business phone number. He had been in an office suite and was using their phone and advertising their phone number for his business. He left their office and found out that he could not take his number with him!
"Please hang up and call your pharmacy. They will contact us on your behalf if necessary..." This single phrase was the response to 70 percent of the calls to a local medical office I setup this past week. The physician in the office told me her lines (and her staff) were to busy answering the phone and repeating that phrase to take care of patients in the office.
Routing for IT support calls can be hard to manage. Internal phone systems can direct calls to an extension when someone makes a selection. And it may be able to ring several phones at once so all of the support staff can take turns with calls. But after hours are a different issue. Routing calls to a single phone after hours may not be a good option. Rotating calls to…
Small and medium sized businesses need to have the most efficient operation possible with regard to their phones. Here are 10 reasons why the small office needs to have a Virtual Receptionist.
I was chatting with a small business owner at a chamber mixer last week and she asked "How do I get listed on Google Places?" I suggested that she get a virtual business telephone number from All Call Technologies and have it listed. Listing her telephone number would get her business added to Google Places, Yahoo Local, Merchant Circle, YP.com, Superpages.com, Yelp.com and many others.
Phone books are becoming a thing of the past. They are being replaced by online directories and local business listing web sites. So, is it still important to have your phone company list your business phone number? And does every phone company list your phone number?
Are you looking for a new employee? I have a couple of friends who are Action Coaches and they have their clients setup an Employee Screen Voice Mail number to advertise. This streamlines the initial process of contact and keeps your office from getting flooded with calls.
I was contacted by an office manager for a doctors office and she was trying to figure out how to add an auto attendant to the office phone system. She had many quotes for new office equipment and all much too expensive and complex for their needs. After talking for a few minutes we had just the solution she needed without changing her equipment.
Many businesses have sales people out everyday making calls on their clients. Often the salesperson hand the client a card with his contact info on it. The contact phone numbers on the card should all be owned by the business! If the cell phone number on the card is the salesperson's personal cell...
We run into many small business owners who started their business using their cell phone number as their business telephone number. It is very common and initially seems like a good idea. We understand why people do this. It is an inexpensive communications solution that appears...
The idea of testing and measuring advertising is not a new concept. Marketing firms test different ads with slightly different content all the time to generate the most ROI for the client. Measuring results of different ads and different media has been challenging...
I called a business today whose line was busy. I could tell that they had voice mail from the phone company. It said “Hi this is ______ Real Estate. We’re sorry we can‘t answer the call. Please leave a message and we’ll call you back.” I recognized the voice; it was recorded by the office assistant. She’s...
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