Many phone companies have basic call routers called Centrex. They are a very simplified PBX allowing their customers to have basic call routing to phones in an office without having an internal phone system. These Centrex services usually have a single recorded menu and have hard coded call routing to the phones in the office.

How many times have you called a business to ask if they are open? Or what their fax number is? Or when their UPS pickup will be? Then you hear "Please leave a message after the tone..." If this had been a customer calling your business they may just move on to the next number in the list. You may have lost a sale opportunity.

All Call Technologies has joined the American Apartment Owners Association (AAOA) as vendors of phone services. We are pleased to be members of AAOA and are excited to help owners and property managers with their phone services and consult on phone issues.

The 4 line phone is the workhorse for small offices around the country. This phone is inexpensive, has basic features and reliable. Small offices all over the country use these phones as the simple PBX (Personal Business eXchange) they need to run their business efficiently and inexpensively.

The generic voice mail outgoing greeting is just that, generic. Is your business generic? No? Your business is unique and special. Why would someone want to become your customer when they get your voice mail and it's not identifying your business? It's all about your business image!

I spent the evening at a networking event and chatted with a plumber who is loosing business. He knows that potential customers call in the evening but they hang up and don't call him. His office voice mail gives the caller his cell phone number but seldom do people hang up and redial...

I called a medical office a few days ago after a friend referred us to them. She said they need our help. I called and the phone rang 8 times then some music started and a voice came on saying "please hold, someone will be with you in a moment." This message repeated every 15 seconds for the next seven minutes...

How many calls am I missing? Every business owner wonders if they are missing opportunities because they miss a call and the customer did not leave a message. Our latest system upgrade added Call Hangup Notification for our voice mail to email service...

As the holidays approach you may want to give you business some holiday cheer on your voice mail greeting. Give you customers information about your special hours, offers or just have some fun with it...

Everyone is familiar with voice mail. It's a necessary tool for businesses to run efficiently. There are two options, one - purchase voice mail in your phone system or two - use an outside voice mail service. Option one is fine if there are enough phone lines to accommodate...