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Phone Systems

Articles about phone systems, both client side equipment and virtual PBX or hosted PBX services. Although All Call Technologies does not sell equipment we do integrate our service with existing phone equipment that a client may have. This catagory will also have articles about phone companies and how All Call Technologies works with them.

Thursday, 17 May 2012 06:49

Auto Attendant, Backup Attendant, or Voice Mail What's Best?

When a business owner calls and wants to talk about a Virtual Receptionist for his business we help him decide what is best for his business, an Auto Attendant, a Backup Attendant or just voice mail. They work in different ways and solve different problems for each business.
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Tuesday, 25 October 2011 08:35

Setting up a No Answer Call Forward with a Cable Company

We have a new client whose phone service provider is Suddenlink. She needed calls to be answered if her line was busy or she did not answer after 4 rings. In order for our Virtual Receptionist to go live the client had to add change the Basic Call Forwarding to No Answer Call Forward with Suddenlink.
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Monday, 08 August 2011 09:42

Limitations of a Phone System in Small Businesses

Phone systems have limitations that may choke a small business. During normal call situations a small business phone system should be capable of handling several calls at once. If the system can't manage more than a couple of calls then the system may be loosing customers.
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Monday, 11 July 2011 07:37

Costs to consider when purchasing a small business phone system

Small offices with only a hand full of phones and phone lines have the challenge of how much phone system will be right for them. Buy too much and you waste money, buy to little and you don't get the features that you need.
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Sunday, 25 April 2010 01:05

Integrating a 4 Line Phone with DSL

I have been answering questions on FixYa.com about small office phone systems. Primarily the AT&T and Panasonic 4 line phones. One of the most common issues is integrating the phone with a DSL (Digital Subscriber Line). The phone usually has an intercom problem or lit line when the line is hung up.
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Tuesday, 16 February 2010 17:52

Caution using Google Voice numbers for business

I spoke with a business owner today that has been advertising a Google Voice phone number as his business number for a while. He was disappointed to learn that Google does not allow anyone to port their phone number to another service.
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Wednesday, 22 July 2009 19:07

Basics of Centrex Phone Systems

Many phone companies have basic call routers called Centrex. They are a very simplified PBX allowing their customers to have basic call routing to phones in an office without having an internal phone system. These Centrex services usually have a single recorded menu and have hard coded call routing to the phones in the office.
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Wednesday, 15 April 2009 18:23

4 Line Phone Systems Rule the Small Office

The 4 line phone is the workhorse for small offices around the country. This phone is inexpensive, has basic features and reliable. Small offices all over the country use these phones as the simple PBX (Personal Business eXchange) they need to run their business efficiently and inexpensively.
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Thursday, 12 June 2008 17:13

Keep it simple

I was given a referral to a church today that has a newer phone system. Their main complaint was that it was too complex and that a technician had to come to the office every time they wanted to make any changes. Like most organizations, they do not have the time...
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